LaDress wants you to be completely happy with your item(s). If you are unsatisfied for any reason, please do not hesitate to contact us by e-mail or phone +31 20 240 73 77.
In order to facilitate the exchange or return of your items, we must receive the return within 30 days from the day of the delivery of the item(s). Please note: did you choose to pay afterwards? In this case a return period of 14 days applies.
If you want to exchange an item for another size please e-mail us the size you would like to receive, so we can reserve it for you, when in stock. Whether an item can be exchanged depends on its availability. The new item can only be sent after the returned items have been received and have undergone quality control.
There are no extra costs involved for exchanging products the first time. In the case of a standard shipment, we will not charge additional shipping costs for the shipping of the LaDress item to the shipping address within the Netherlands for the first time. For every second return and/or exchange within the same order, extra shipping costs will be charged. If the amount exceeds the original order, you will receive an additional invoice. If the amount is less than the original order, you will be refunded.
Returns of outlet purchases and other discounted products, are at your own cost.
The exchange/return value is determined based on the most current purchase price of the item of clothing.
We only accept returns of items purchased through this website or at our Stores.
Due to security restrictions, we can not pay more than the purchase price of the item.
Occasionally we offer a gift, in that case you receive one gift per order. If you decide to return your order, we kindly ask you to return the gift too.
LaDress is free to accept or reject items returned outside of the above-mentioned term.
LaDress will not accept returns for any faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received without a tag, you should notify us (by e-mail) on the same day if you wish to return. We strongly advise you to check garments thoroughly upon delivery before removing any attached tags.
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1438 AN Oude Meer
In order to facilitate the exchange or return of your items, we must receive the return within 30 days from the day of the delivery of the item(s). Please note: have you placed an order on your account and did you choose to pay afterwards? In that case a return period of 14 days applies.
In order to exchange or return, you need to fill in the return form, which you can find in the package. Then follow the instructions on the return form. If you wish to exchange, please e-mail us your required size and we will reserve it for you if the item is in stock.
Please note that we do not accept liability for returned goods. Pack and seal your return securely, in the original package if possible, and include a completed return form. It is recommended that you ship your return via a carrier who will provide your package with a tracking number to ensure that it does not get lost.
We offer a free return service within the European Union, if followed the instructions on the return form. We offer a free return and exchange service one time per order. For every second return and/or exchange within the same order, extra shipping costs will be charged. If you decide to return the package in any other way, any and all shipping charges related to returning the package to LaDress must be prepaid. Please be aware that International customs duties and sales taxes are not refunded for shipments outside the European Union.
We occasionally treat our customers to a gift with purchase. If you decide to return your order, we kindly ask you to return the gift too.
Please note: you will not receive Member stickers and/or a gift with your outlet purchase. Giftvouchers and/or discount codes are not accepted on outlet purchases.
1. Add a copy of the invoice and a completed return form
2. Important: place the UPS return sticker on the box
3. Please call your local UPS
4. UPS will pick up the package at the address you provided
5. You will receive a confirmation email after your returned items have been received
Refunds will be made within 10 weekdays after your return has been processed. All undamaged, correctly returned products will be credited to the original purchaser's credit card. As previously stated, International custom duties and sales taxes are non-refundable for shipments outside the European Union.
For further information, you can contact one of our customer service representatives at +31 20 240 73 77 or send an e-mail with any questions you may have.
Once our returns department has received your package, your refund will be processed, using the original form of payment, within 10 weekdays. Please note that your banking institution may require additional days to process the transaction once they have received the information from us.
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LaDress reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes. Your continued use of our site will signify your acceptance of these changes.
For more information about returns and exchanges, please see our FAQ.