Shipping & delivery

Within the Netherlands and the rest of the European Union, orders are shipped free of charge. The available carriers will be shown at checkout. A return shipment within the EU is free of charge the first time. For these orders, a return label is included. 

Member countries of the European Union are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

LaDress also ships to countries outside the European Union. A selection of countries is available at checkout, where the shipping costs are also displayed. Is the country you wish to ship to not listed? Please contact us so we can provide you with a shipping proposal. Please note: import duties, taxes, and customs fees may apply to international shipments. These are the responsibility of the recipient.

Your order will be processed once the payment has been approved and the delivery and billing addresses have been verified. Each order is delivered to you in eco-friendly packaging.

During checkout, you will be asked to provide a shipping address for your order. Your order can only be shipped to one address. We understand that your purchase may include gifts you would like to send to different addresses. To place such orders, you will need to create a separate order for each address. If you need assistance, please send us an email. We will be happy to help process your order.

LaDress will email you if the item you ordered is unfortunately out of stock at that moment or if its availability needs to be confirmed.

LaDress ships worldwide. No matter where you are, we can ship products to your location. If your country is not available while placing your order, please contact us via e-mail.

We process orders from Monday to Friday and usually ship your order the same or the next business day.

Estimated delivery times are as follows:
Within the Netherlands: 1–2 business days
Within the EU: 2–5 business days
Outside the EU: 5–10 business days

Once your order has been shipped, you will receive a track & trace code by email so you can easily follow your package.

Please note: during busy periods such as sales, outlet events, or special promotions, delivery times may be slightly longer.

We insure all packages in transit from LaDress to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured.

Please be careful with all the packaging and additional gifts your order has been sent with. Keep it away from children and animals, to avoid suffocation danger. Also keep it away from fire, packaging could be inflammable. LaDress cannot be held responsible for any damage or accidents caused by the packaging and/or additional gifts.

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

For more information about shipping and handling, please see our FAQ.