Terms & conditions

Access to and use of the website www.ladress.com and the products and services available through this website are subject to the following terms and conditions. We may update and adapt the terms and conditions from time to time. Your continued use of this website following such change shall signify your agreement to be bound by the modified terms. Please check this page regularly to take notice of any changes. If you disagree with any change, then you must immediately stop using the website.

Our Privacy and Security Policy can be found here and at the bottom left of our website. If you are under 18 years old, your parents or guardians must be aware of our Privacy and Security Policy before you register to use this website or its related services.

Becoming a Member of the LaDress Loyalty Program
You qualify for the Loyalty Program when you register as a Member on this site. After your first purchase with your LaDress account, you automatically become a Member. More information about registration can be found here.
As a Member, you are entitled to a standard Member discount on purchases from the current collection, both online and in our Showroom and LaDress Pop-Up Boutiques. Discounts are applied at checkout if you are logged in. The discount percentage depends on your Loyalty status.

Member discounts do not apply to outlet items, gift vouchers, or items in the Sale, Outlet, or Sample Sale categories.

Membership Levels
LaDress offers the following Membership levels:
•    Premium – from the first purchase → 5% Member discount
•    Bronze – from €250 spent → 10% Member discount
•    Gold – from €750 spent → 15% Member discount
•    Platinum – from €2000 spent → 17.5% Member discount
•    Diamond – from €4000 spent → 20% Member discount

Your Membership status is based on your net purchases on your LaDress account. A 30-day return period applies, meaning a Membership upgrade is processed 30 days after a purchase.
Example: If you make a purchase on June 10 that qualifies you for a higher Membership status and you do not return the items, your Membership status will be updated automatically on July 10.

Exclusive Member Benefits
As a LaDress Member, you enjoy various perks, such as:
•    Invitations to exclusive Member events
•    A birthday gift
•    The opportunity to book a shopping experience in our Showroom
•    Special offers and updates sent via email
Note: If you have multiple accounts with LaDress (e.g., due to moving or using different email addresses), we cannot merge accounts. Each account will have its own Membership status.

Happy Birthday Gift
Members receive a birthday gift from LaDress, sent via email.
•    The gift is personal and non-transferable.
•    It is provided once per year.
•    It cannot be exchanged.

Changes & Other Conditions
LaDress reserves the right to change the terms and spending thresholds for Memberships at any time.
LaDress also reserves the right to:
•    Close customer accounts or adjust individual Memberships.
•    Make the final decision in any disputes related to the LaDress Loyalty Program (further discussion will not be possible).
•    Close or remove an account from our customer database or adjust an individual Membership if we reasonably suspect fraudulent activity or if the general terms and conditions have been violated.

For more information about the Membership and Loyalty Program, check our FAQs.
If you need further assistance, contact Customer Service via info@ladress.com or call +31 20 528 50 28.

Registration with LaDress may be required to access certain sections of the website, such as obtaining Membership privileges (including discounts) or subscribing to a newsletter. Registration requirements may change over time. Providing accurate information during registration is essential.
If your personal details change, you can update them in your account or during your next purchase. You can also notify us via info@ladress.com.
All customers are responsible for providing correct information.

Newsletter Subscription & Event Invitations
You can subscribe to the newsletter by registering as a Member or via the website. If you are not receiving LaDress newsletters but would like to receive event invitations or occasional updates, you can re-subscribe and adjust your preferences via this link.
If you are already subscribed but wish to update your preferences, you can do so by clicking the "unsubscribe" button at the bottom of any LaDress newsletter. A webpage will open where you can modify the frequency of the newsletter or unsubscribe completely.
 

To make purchases through this website, you are required to register and provide your personal details. Customers must provide their real name, phone number, email address, and other required details. When placing an order, you will also be asked to provide payment information, and you guarantee that the payment details you provide are both valid and correct. By doing so, you confirm that you are the person referred to in the provided billing details.

This website is available exclusively to individuals who comply with LaDress' general terms and conditions. Only customers who own a valid credit card or bank account, issued by a recognized bank and accepted by LaDress, can place orders.

All orders are subject to approval by LaDress, and LaDress is authorized to charge the total amount of an order to the customer's credit card or bank account. LaDress reserves the right to limit the quantity of a product shipped to a single customer or address.

By placing an order, you explicitly authorize us to periodically conduct credit checks and, where necessary, request or share information (including updates) with third parties. This may include, but is not limited to:
•    Your credit card number
•    Your credit information
•    Credit details of your spouse (if you live in a jurisdiction where shared financial responsibility applies)
This is done to verify your identity, assess your credit card validity, obtain initial payment authorization, and approve transactions.

Additionally, you agree that we may use the personal data you provide for anti-fraud checks. Your data may be shared with credit agencies or fraud prevention organizations, which may retain this information. For more details on how we use your data, please refer to our Privacy Policy .

We strive to provide high-quality products. We offer a one-year warranty from the purchase date for any product that exhibits a manufacturing defect. In such cases, we will either:
•    Repair the product, or
•    Reimburse the repair costs, or
•    Replace the product, or
•    Offer a gift voucher equivalent to the purchase value of the defective product.
LaDress will determine whether a product qualifies as defective. Free gifts are not covered under warranty.

If the damage to the product is caused by you, you are not entitled to a free repair, replacement, or gift voucher. Similarly, if a product is worn out due to normal use, you are not eligible for free repairs, a new product, or any other form of compensation.

If there is an issue with a product, please contact us via  info@ladress.com or call +31 20 528 50 28.

LaDress may offer a gift for a limited time when you make a purchase that meets a minimum order amount. The following conditions apply to such gifts:

Maximum Number of Gifts per Customer
Each customer is entitled to one gift per order that meets the required spending threshold. Excess gifts received must be returned free of charge using the provided return form and label.
If LaDress identifies that multiple gifts have been obtained through separate orders, LaDress reserves the right to retroactively revoke the gift. Additionally, the customer's Membership status will be downgraded to Premium.

Exchanging a Gift
If the size of a free gift does not fit properly, you may exchange it once for a different size for a fee of €25. This fee covers handling and shipping costs.
To request an exchange, email  info@ladress.com, and our Customer Service team will be happy to assist you.

Gift Availability – Showroom & Online Only
Gift promotions apply only to orders placed via our website, Showroom, or LaDress Pop-up Boutiques.
If you placed an order via the app and did not receive your gift, please contact us at info@ladress.com with your order number. Our Customer Service team will be happy to assist you.

Gift Return Policy
If you return part or all of your order and the remaining total order amount falls below the gift threshold, the gift must also be returned.
If the gift is not included in the return package, LaDress will deduct the retail value of the gift from the refund amount.
For more information on gifts, please check our FAQs.

LaDress offers products for sale that are in stock and available for shipment from our inventory.

It may happen that we are unable to deliver selected items due to production issues or quality control problems when an order is received. In such cases, we will inform you via email and refund the payment to your credit card or bank account within five business days after notifying you of the unavailability of the items.

Please note: Items placed in your shopping cart are not reserved and may be purchased by other customers. This means that when you reload the site, some items in your cart may no longer be available.
 

All orders are subject to approval and availability. All prices include 21% VAT at the current rates and are correct at the time of data entry. We reserve the right to change prices without prior notice until both parties have agreed on the contents of the agreement.

Customers purchasing from a country outside the European Union are responsible for any applicable import duties or taxes. We recommend contacting your local customs office to determine the final cost of your desired item before completing your purchase.
 

Once you have made a selection and placed an order, you will receive an email confirming the details of your order. This email does not constitute approval of the order; it is merely an acknowledgment of receipt.

Unless you cancel the order, approval of the order and the establishment of an agreement between you and LaDress will be completed when we send you an email confirming the shipment of the items.

We reserve the right to decline an order if, for example, we do not obtain payment authorization, if shipping restrictions apply to a particular item, if the item is out of stock or does not meet our quality standards and is withdrawn, or if you do not meet the purchase conditions as outlined in the general terms and conditions. If payment has already been made for an order that we reject, we will refund the amount paid. This is usually done automatically to the account used for the payment. If that is not possible, our Customer Service team will contact you.

We also reserve the right, at any time and for any reason, to refuse to process or approve a transaction at our sole discretion. We are not liable to you or any third party for:
(i) withdrawing items from ladress.com, whether or not the item has been sold;
(ii) removing, screening, or editing materials or content on ladress.com;
(iii) refusing to process a transaction; or
(iv) canceling or suspending transactions after processing has begun.
 

Payments can be made using credit cards (Visa, Mastercard, American Express), iDeal, PayPal, Apple Pay, Bancontact, Belfius, EPS, or by redeeming a LaDress gift voucher.

You confirm that the credit card or bank card you are using belongs to you or that you have been specifically authorized by the card owner to use it. All credit and debit cardholders are subject to validation checks and approval by the issuing institution. If your payment card issuer refuses to authorize the payment to LaDress, we are not responsible for any delays or non-delivery.

We take all reasonable precautions to secure ladress.com. All bank transactions on ladress.com are processed via Mollie, a secure online payment module that encrypts card details within a protected hosting environment.

To ensure your shopping experience is safe, simple, and secure, LaDress uses Secure Socket Layer (SSL) technology.
In addition to SSL encryption, PaySquare uses 3-D Secure, which provides an extra layer of security when placing an order. It protects you from unauthorized use of your credit card by requiring identity verification before completing the payment.

Only the Legal Owner Can Use a Credit Card for Online Payments
Only if you are the legal owner can your credit card be used for an online payment.
For more information about payments, please check our Frequently Asked Questions.
 

Please handle all packaging and any additional gifts included with your order with care. Keep them out of reach of children and animals to avoid choking hazards. Also, keep them away from fire, as packaging materials may be flammable. LaDress cannot be held liable for any damage or accidents caused by packaging and/or additional gifts.

We insure every purchase during transit until it has been delivered to you. Proof of delivery from the shipping service you selected at checkout serves as confirmation of delivery, fulfillment by LaDress, and the transfer of responsibility as stated above.

We aim to dispatch all orders placed on weekdays before 3:00 PM within 24 hours. Orders placed after this time will be packed and handed over to the chosen shipping service on the next business day. Estimated delivery times should be considered as guidelines and apply from the date of dispatch. LaDress is not responsible for delays caused by the selected shipping service or customs processing at the destination.

After receiving your order confirmation, you will receive an email from your selected shipping service with a tracking link. This will allow you to check the status of your package delivery.

Customer satisfaction is our top priority. If you are not satisfied with your items, you can return your order within 30 days from the date you received your items. To receive a refund to your credit card or bank account, please follow the instructions below. If you need assistance, you can email info@ladress.com.

The item you return must be new, unused, and unworn, accompanied by the original packaging and all attached clothing tags. All properly returned items will be refunded to the credit card or bank account of the original purchaser, excluding taxes and import duties.

New and unused means that there are no signs of wear on the item or its tags. We do not sell used items and will not accept returns if there are any signs of wear. In such cases, the item will be returned to the buyer.
LaDress is not responsible for items returned in a manner different from the above instructions.

For more information about returns, please check our Frequently Asked Questions. If you have any other questions, you can always discuss them with a member of our Customer Service team when you contact us regarding our return procedure.

Content is defined as any text, photos, videos, audio, or graphic materials that LaDress, you, or other users may upload or transfer on this website. Any risks regarding the completeness, accuracy, or usefulness of the content on this website are your responsibility. LaDress reserves the right to remove content from this website at any time and for any reason. Removal may be immediate and without prior notice. You agree that LaDress is not liable to you or any third party for any consequences resulting from such removal.

You may not use ladress.com or any part of its content for commercial purposes or for advertising on your own website. This website is intended for personal use only. You are not allowed to modify, copy, distribute, transfer, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, move, or sell any content, software, products, or services contained on this website.

You agree that you are personally responsible for your use of ladress.com, as well as for all communications and activities on this website. We reserve the right to deny you access to this website or revoke privileges, such as Memberships, at any time and without prior notice.

This website may contain hyperlinks to other websites or resources from third parties. We are not responsible for the availability of such external resources, nor are we responsible or liable for their privacy policies or content. Additionally, we are not responsible or liable for advertising, products, services, or any materials available on these external websites, nor for any damage, loss, or dissatisfaction caused by their use.

You agree that all copyrights, trademarks, and other intellectual property rights related to the content, software, HTML, and other coding on this website belong to LaDress and its licensors. These are protected by copyright laws, other legal regulations, and international treaties. You may only use this material as explicitly permitted by LaDress or its licensors. Unauthorized reproduction of the mentioned materials is strictly prohibited by law and may result in civil and criminal prosecution.

If LaDress fails to comply with the General Terms and Conditions, we are only liable for direct losses and reasonably foreseeable consequences of such non-compliance. Losses are considered foreseeable if both you and LaDress could have anticipated them at the time of placing and shipping your order. Our liability is limited to a maximum of 100% of the total value of the purchased goods.

We are not responsible for:
•    Losses not caused by our failure to comply or negligence.
•    Indirect losses that result as a secondary effect of the primary loss or damage and were not reasonably foreseeable (e.g., loss of profit or missed opportunities).

We are also not responsible for failing to meet our obligations under the General Terms and Conditions if such failure is due to events beyond our reasonable control.

You agree to indemnify and protect LaDress against any claims, liabilities, damages, and/or costs from third parties arising from your non-compliance with the General Terms and Conditions.

You confirm that your use of this website does not create a joint venture, partnership, employment, or agency relationship between you and LaDress. You agree not to represent yourself as a LaDress representative, and we are not liable for any of your statements, actions, or omissions.

These General Terms and Conditions represent the entire agreement between the parties and replace all previous and ongoing agreements between you and LaDress.

You acknowledge that you have not relied on any statement unless explicitly made by LaDress. You agree not to seek legal remedies based on misrepresentation unless it involves fraudulent conduct.

If you violate these terms and we do not take action, we still retain the right to exercise our legal rights and remedies in future cases.

LaDress is governed by and interpreted according to Dutch law. You irrevocably submit to the exclusive jurisdiction of the Netherlands.
Copyright & Changes to Terms

© LaDress BV featuring LaDress – All rights reserved.

All published material on this website is copyright-protected by LaDress or its licensors. Any third-party trademarks displayed on this site belong to their respective owners.

LaDress reserves the right to update these terms in accordance with legal changes. We encourage you to review them periodically to stay informed. By continuing to use the site, you accept any modifications.

For any questions regarding LaDress' General Terms and Conditions, please contact us via  info@ladress.com.