Contact us

Shopping online

The LaDress collection is being sold via www.ladress.com, our LaDress Stores, travelling pop up concept LaDress Boutique and de Bijenkorf. We guarantee that every item we sell is 100% authentic.

Help & customer care

If you have questions, concerns, suggestions or comments please do not hesitate to send an e-mail to info@ladress.com. Our customer service team is happy to assist you with any questions via e-mail and by phone five days a week.

Monday - Friday from 9 am till 6 pm.

Shipping & delivery

Orders placed from Monday to Friday before 5.30 pm will be delivered the next working day - when in stock. Delivery of outlet purchases might take longer.

Exchanges & returns

If you have an item that you would like to return please carefully read our return and exchange policy, then e-mail us at info@ladress.com with the reason for your return.

Membership privileges

We value our loyal customers. When you have purchased 5 or more dresses you are eligible for our GoldMember program. Key privileges you enjoy as a GoldMember;

• Join our loyalty program and save up for discounts
• Get the chance to order new dresses first
• Receive invitations to exclusive LaDress events
• Enjoy special extra's

Style advice

Do you have a special event coming up or are you on a search to find the perfect dress for every occasion? Our dedicated team of advisors love to assist with great styling advice as well as help you find the right shape, shade and size. Please contact us to book a (private) shopping session via info@ladress.com.