How do I place an order?
You can either shop by color, fabric or model using the navigation at the top of the Shop
Click on the image to access the product detail page for specific information and sizing options for the selected product.
Please note that prices shown are in Euros, including 21% VAT. LaDress does not charge shipping costs for standard shipments within the Netherlands.
To add a product to your cart, first select your size (if applicable) and click on 'Add to bag'. Review the item(s) in your shopping bag by clicking on 'View bag'. You have the option to delete items by clicking on 'Remove'. You may click on 'Continue shopping' to continue browsing, or if you are ready to check out, click on 'Check out'.
Finalize your purchase. For non-registered customers, please register. Make sure you fill out all fields. If you have already registered with us, simply login using your email address and the password you created for the account.
Select your preferred payment method. Payment can be made by credit card (Visa, Mastercard, American Express), iDeal from your online banking account, Maestro, Bank transfer, Paypal, Bancontact, Sofort, Giropay or by redeeming a gift card.
Please carefully read our Terms and Conditions
prior to placing your order.
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this to third parties.
To register at LaDress we will need to know your name, email address, gender and telephone number. When processing your order online we require your billing address, shipping address and payment information. If necessary, these details may be shared with a credit reference agency to verify your order.
I tried to place an order and it didn't go through. What can I do?
Please contact our customer service by sending an email to email@example.com
or call us at +31 20 528 50 28.
Can I also place telephone orders at LaDress.com?
Yes. Contact us at +31 20 528 50 28 and one of our employees will be happy to assist you.
How do I find the right size?
To find out your size view our Size guide
. Or you can order our size guide and tape measure and have it delivered at your doorstep. Just send an email to firstname.lastname@example.org
. If it's your first LaDress order, you will receive the size guide and tape measure automatically with your order. Should you be unhappy with the fit of a particular purchase, you can return the item or exchange it for a different size. Please follow the instructions listed under our Return and exchange policy
Can I send an item as a gift?
Yes. Please email us at email@example.com
and let us know that you'd like to send the item as a gift. The gift will be sent without an invoice to delivery addresses within the European Union. Please note that due to customs restrictions, we must include an invoice on all international orders. The invoice will be placed in an envelope outside the gift packaging.
How do I know if an item is in stock?
All items are in stock unless the size option is displayed in light grey or if a pop-up appears with a delivery time. When the size option is displayed in light grey, you are not able to select this size. When the size option is black, but a pop-up appears, you can still place an order, but there will be a delivery time. Please be aware that even if an item is in your shopping bag, another customer can still buy it until you have completed your order.
A size is out of stock, what can I do?
You are able to place an order for the size you would like to order when the size option is still black and a pop-up appears. If you are not able to select the size option, this is due to the fact the item is limited. It will not be delivered back in stock.
What is the pre-order option?
Sometimes when products are temporarily sold out, a pop-up will appear. You are able to place a pre-order. We will notify you by email about the delivery time. As soon as the requested item is back in stock we will inform you.
How do I place a pre-order?
Please click on the "Ok" button when the pop-up appears and complete your order as usual. You will be updated about the delivery time of the product. As soon as your order is back in stock we will inform you about that. If you are not interested in the product when it is back in stock you are able to cancel the pre-order. Is your size not available? Please send an email to firstname.lastname@example.org
How will I be notified that an item/size is available again after placing a pre-order?
You will be informed about the time period you have to wait before the item can be send to you. As soon as the item is back in stock we will send the item to you and you will receive a shipping confirmation. Pre-orders will be back in stock within six weeks. There is no guarantee that pre-order items will be back in stock.