LaDress wants you to be completely happy with your item(s). If you are unsatisfied for any reason, please do not hesitate to contact us via email or call us at +31 (0)20 5285028.
LaDress guarantees that you will receive your purchase within 30 days, unless otherwise agreed upon in writing. If LaDress exceeds this term of 30 days, you have the right to cancel your purchase without any additional costs.
In order to facilitate the exchange or return of your items please fill in the return form. Then follow the instructions on the return form and detailed below. For returns of faulty items please follow the same process.
Unwashed, unworn or defective items may be returned within 14 days after ordering for a merchandise exchange or a full refund.
You will receive a return ticket for one free return and exchange per order. For every next return and/or exchange within the same order we will charge extra shipping costs.
If you wish to exchange, please email us your required size and we will reserve it for you if the item is in stock. Exchanges are subject to product availability. Exchanged items can only be dispatched after the returned goods have been received and have undergone a quality control check.
If we dispatched the wrong item or the item sent was defective, we offer a free return service. In all cases of an exchange we will not charge you extra shipping costs for shipping the item(s) from LaDress to your delivery address the first time. For every next exchange or return within the same order we will charge you extra shipping costs.
The exchange or return value is determined by the last retail price of the garment.
We only accept returns that are purchased via this website or Brand Boutique.
Due to security constraints, we cannot reimburse you for an amount greater than your purchase price.
Include the special monthly gift, also in case of exchanging your order.
Items returned outside the above timeframes are accepted at the discretion of LaDress.
LaDress will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received without a tag, you should notify us (by email) on the same day if you wish to return. We strongly advise you to check garments thoroughly upon delivery before removing any attached tags.
Click here for the Model Withdrawal Form.