Gift terms and conditions

A maximum of one gift per customer applies when the minimum spending threshold is met. Any extra gifts received must be returned free of charge using the provided return form and label.
If the gift is not included in the return shipment, we will deduct the retail value of the gift from your refund.
There is no limit on the number of combi-deals per customer.

Bij gelegenheid bieden wij combi-deals aan. Dat wil zeggen dat je bij een bepaalde aankoop een ander item tegen gereduceerd bedrag kan kopen. Hierbij gelden speciale retourvoorwaarden. Als je besluit (een deel van) je combi-deal order te retourneren, vervallen de actievoorwaarden en geldt de originele verkoopprijs van het special priced item. Dit bedrag zal worden ingehouden op de retourbetaling.

Pop up does not appear 

It's possible that there were already items in your shopping cart before the promotion started. As a result, the option to select a gift may not appear. To resolve this, you can remove all items from your cart, refresh the page, and then add the items back to your cart. Once the spending threshold is met, a pop-up window will appear allowing you to select your preferred size—if available.

Alternatively, there is also an option to select the size later within the shopping cart.

I see a pop-up window, but I cannot select my size

If your desired size is crossed out in the gift selection menu, it means that size is no longer in stock.

Stock and availability

The gift and combi-deal promotions are valid while supplies last. If you desired size in a combi-deal is unavailable, you can send an email to info@ladress.com. Our Customer Service team will be happy to assist you. 

If the size of a free gift or a combi-deal item doesn't fit properly, it is possible to exchange the item for a different size at an additional cost of €25. This fee covers the handling and shipping costs associated with the exchange. If you would like to make use of this option, you can send an email to info@ladress.com. Our Customer Service team will be happy to assist you.

Our gift and combi-deal promotions are only valid when placing an order through our website, app, or when purchasing in our Showroom. Did you place an order via the app and not receive your gift? Feel free to email info@ladress.com with your order number. Our Customer Service team will gladly help you.